Getting Closer

Here is a bit from the preface...

This book provides an overview of the business case and practice of building a high performance organization through a disciplined approach to improving employee satisfaction.

There are a great many companies that pay lip service to “customer satisfaction.” However, where these companies neglect to build a culture of employee satisfaction those claims are hollow at best and destructive at worst. The book is a hybrid composition. For each topic covered you will find a discussion of the current research outlining the impact that employee satisfaction has on companies, and a real world case study of Prestwick House, a Delaware publishing company that has enjoyed tremendous growth by focusing on employee satisfaction.

This book takes a new approach to strategic employee management that will be valuable to business owners and HR managers who are responsible for contributing to the organization’s bottom line – and understanding how better employee management practices can help achieve that objective

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The Employee Satisfaction Revolution will be available Nov. 2009.